Cancellation Policy

 

I get it; we are humans, and things come up. There is room for grace in my coaching sessions. However, to make these sessions the most impactful they can be for you and me, there are a few guidelines that I have found helpful to make sure you get the most out of this relationship.

 

Cancellation, Rescheduling, and No-Show Policy

1. Notice Requirements & Fees Your session time is reserved exclusively for you. If you need to cancel or reschedule an individual coaching session, you must provide at least 24 hours’ notice prior to your scheduled appointment time.

           More than 24 hours’ notice: You may reschedule or cancel the session with no penalty.

           Less than 24 hours’ notice: Late cancellations or requests to reschedule will be subject to a fee equal to the full cost of the scheduled session, or the session will be deducted from your active coaching package.

2. No-Shows: If you do not appear for our scheduled session (via phone, video call, or in-person), the coach will wait for a maximum of 15 minutes. If you have not arrived or contacted the coach within this 15-minute grace period, the session will be considered a “no-show.” No-shows are billed at the full rate, and the session cannot be refunded or made up.

3. Emergencies and Extreme Circumstances The Coach understands that sudden illnesses, emergencies, and unforeseen critical events occur. Exceptions to the late-cancellation fee for true emergencies will be made at the Coach’s sole discretion.

4. Coach Cancellations Should the Coach need to cancel or reschedule a session due to illness or an emergency, you will be notified as far in advance as possible. The session will be rescheduled at a mutually convenient time at no additional cost to you.